Menu Book a room

Information legal

The following terms and conditions relate to all bookings made with the Company through this website.

1. The meaning of some words used in these terms and conditions

'we', 'us' or 'our' is a reference to Urban Hotels UK LLP (Company number OC306101) having our registered office at 51/52 St John's Square, London EC1V 4JL

'you' or 'your' is a reference to the person to whom we are providing our Services and who is required to pay for the Services we provide

'Booking' means the booking of any accommodation or other services provided to you by us

'Hotel' means the hotel in respect of which your Booking is made;

'Parties' is a reference to both us and you

'Website' means our website www.thezette.com

2. Entering into a legally binding contract

A contract between you and us will come into being once we have accepted your booking and sent you an email or any other form of communication confirming such acceptance ("Booking Confirmation").

3. Price and payment

3.1 The amount shown on our website at the time you make your booking and that is set out in our Booking Confirmation is the amount you will be charged when you check in to the Hotel.

3.2 When making your booking you must give details of a current, valid credit or debit card. If you are using an American Express card, a PIN number will be required and a 2.75% fee will apply.

3.3 A valid credit or debit card (or PIN number if you are using an American Express card) will be required on arrival. We reserve the right to charge on any failure to pay on your part. This card may be the same or a different one to that used when making your booking and mentioned above.

3.4 Any additional charges due to The Zetter Group for services provided shall be paid by the guest on presentation of an invoice.

3.5 For room reservations made using the advance purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation.

3.6 Cash payment is not accepted for walk in guests - a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken. All walk in and same day booking guests must provide photographic identification on arrival regardless of their nationality

3.7 All amounts stated are inclusive of VAT or local taxes, which will be added at the rate currently in force.

4. Cancellation by you

4.1 If you wish to cancel or amend your booking you must do so by sending us an email or by telephoning the hotel directly. Please note cancellations or amendments are not permitted on any ADVANCED PURCHASE bookings as a full, non-refundable deposit is taken at the time of booking.

4.2 Cancellations or amendments to your booking must be made by 12 noon (GMT) 48 hours ahead of arrival to avoid a one night accommodation charge.

4.3 If you cancel or amend your Booking after 12 noon (GMT) 48 hours ahead of the arrival date as set out in your Booking or do not check in to the Hotel in accordance with your booking, a one night accommodation charge will be made to the credit or debit card, details of which were given at the time of your booking.

4.4 For group bookings please see terms of contract issued at time of booking.

5. Room Availability

5.1 Specific rooms cannot be guaranteed.

5.2 Reserved rooms are available to the guest from 3pm on the arrival date. Rooms must be vacated no later than 12 noon on the day of departure. Additional charges of up to 100% will be applied for later departures, unless a late check-out has been pre-arranged.

6. Extra Beds for Children

Extra rollaway beds are available at £60 per night excluding VAT. We are delighted to provide baby cots for children up to two years of age with our compliments, and extra beds are available in selected room types. Please contact the reservations team: reservations@thezetter.com

7. Best Rate Guarantee

7.1 It is important to us that the rates we offer directly to our guests are the best possible rates available anywhere. Make your reservation directly with The Zetter Group for the best rate, guaranteed. If within 24 hours of making your reservation you find a lower publically available rate anywhere else online, we will be more than happy to match this lower rate.

7.2 The Zetter Group reserves the right to modify or cancel this offer and the terms and conditions at any time in its sole discretion.

8. Exclusion and limitation of liability

8.1 We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or death.

8.2 We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of this contract. In the event that any loss or damage suffered by you relates to your business activities then we exclude all liability for any business loss and in particular we exclude all liability for loss of profits or other economic loss arising out of a breach of this contract.

8.3 We also exclude liability for the loss by you of any items or personal articles in the hotel.

8.4 Our liability to you shall not exceed the price paid by you in respect of the booking in any event.

9. Contacting each other

If you wish to send us any notice or letter then it needs to be sent to 51/52 St John's Square, London EC1V 4JL. If we wish to send you a letter or notice we will use the address you have given in your booking.

10. Behaviour and Conduct

Reasonable behaviour is expected at all times; unreasonable behaviour will not be tolerated. Management reserves the right to cancel your booking at any time if any person or group, who in the opinion of management behaves in an objectionable manner or contravenes the company's terms and conditions and there will be no refunds made for payments already received.

11. Damage

You will be charged for any damage caused by you to any company property or any additional cleaning required as a result of your actions during your stay at the hotel.

12. Use of the Website

The use of the website is restricted to people over the age of 18. Persons under the age of 18 may not check into any of The Zetter Group hotels unaccompanied by an adult.

13. Exchange Rate

All rates quoted on our website or otherwise and confirmed in non-local currencies will be converted to the local currency by the hotel at the time of payment, based on the then current exchange rate. The same exchange rate will be used if a refund in respect of incidentals is required when you check out of the Hotel.

14. Group Bookings

A maximum of 4 rooms may be booked online. Reservations for 5 or more rooms require prior approval from the hotel; please contact the Reservations Team: reservations@thezetter.com

15. Smoking Policy

Smoking is not permitted in the bedrooms or internal public areas of any of our hotels in accordance with current legislation. If you smoke in your bedroom you will be charged the equivalent to the price of one night's stay in the room set out in your booking.

16. Pet and Guide Dog Policy

Animals are not accepted unless assisting guests with disabilities in which case the animals are accommodated free of charge.

17. CCTV

In the public areas of The Zetter and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of The Zetter and security for all its guests and staff. For further information regarding the hotel's CCTV application should be made to the General Manager.

18. Data Protection

Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information.

Information is collected lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date.

We will use your personal information for the following reasons so that we can provide you with a first class service:

• To confirm, update and improve customer records

• Identify and inform you of services that may be of interest

• Analyse and develop a relationship with you

Personal information you supply us with and the information about your use of services will only be used by The Zetter Group, to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party.

19. Online Security

By making your travel purchase on our online booking engine, you are protected by Secure Socket Layer (SSL) technology, utilised by most popular browsers, including Internet Explorer and Google Chrome. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code that is then securely dispatched over the Internet.

20. General Notice

20.1 The Zetter Group strives to ensure that the contents of this site are accurate and reliable. However, The Zetter Group and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, The Zetter Group disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and any links thereto and therefrom, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose.

20.2 The Zetter Group does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. The Zetter Group will from time to time revise the contents and/or the products, services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this Web site.

21. Law and jurisdiction

This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England.

Corporate Information

Registered Name: Urban Hotels UK LLP

Registered Address: Urban Hotels UK LLP, 51/52 St John's Square, London EC1V 4JL

Registered Company No: OC306101

VAT No: GB830779019

Place of Registration: Registered in England and Wales

Copyright Information

© 2008 Urban Hotels LLP

The Zetter is the UK registered trademark of Urban Hotels LLP.

Your booking

For groups email or call 020 7324 4567

Book Direct Benefits
  • A house cocktail on the house
  • Free wifi
  • Best rates guaranteed
  • Complimentary still & sparkling water
  • Book now, pay later